Yes! We do deliver to PO boxes.
Can my parcel be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address.
You should still be able to update your address on the USPS website, though!
Are there any known delivery delays in my area?
For more information on delivery delays worldwide, please reference the following link to view all USPS Service Alerts: https://about.usps.com/news/service-alerts/welcome.htm
We also recommend visiting the website for your local post office for delays specific to your city!
Please note, BuyYess is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.
Delivery and Returns Delays
We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our Warehouse
Please note, BuyYess is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.
Please allow our full shipping times to pass before reaching out to our Customer Care team!
- For domestic orders, Delivery time may take up to 5 business days.
- For international orders, Delivery time may take up to 21 business days.
If your order is traveling beyond these time frames, please email our Customer Care team by contacting with your order number and tracking information so that we may assist you further!
For returned orders, please note that we will issue a full refund for your order once it is received at our Warehouse and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!
How do I track the delivery of my order?
Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.
If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.
You can also track your order using the following links:
USPS Tracking: https://tools.usps.com/
UPS Tracking: https://www.ups.com/
What should I do if my order hasn’t been delivered?
If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to USPS and/or your local post office for more information on the status of your order.
If your order has exceeded typical shipping times, please email our Customer Care team within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further.
Can I Use A Mail Forwarding Service?
Yes! Keep in mind, though, that items shipped using a mail forwarding service are not eligible for replacements of any kind.
What countries do you ship to?
We ship to all countries.
